Ingway’s Remote IT Infrastructure Management Services can help design, build, run and manage your IT infrastructure services in a flexible manner that allows for better integration with the existing processes and resources. Ingway can help achieve the highest levels of business transformation by enabling companies to get the most from their IT infrastructure services.
Ingways addresses virtually every aspect of the IT discipline with one of the industry’s broadest suite of service offerings. Whatever your IT infrastructure challenges are, Ingway’s Remote IT Infrastructure Management Services can help keep your infrastructure up and running.
ENTERPRISE SERVICE DESK
Ingway’s Server Management Services are designed to address an enterprise’s entire server platform needs from design, deployment and migration to optimization. Our services ensure better server utilization rates, improved system availability and increased performance. Our consolidation services help optimize your server infrastructure by centralizing business- critical applications and servers. We work as part of your team to help regain and retain control over server infrastructure and reduce overall infrastructure costs.
Our enterprise-class server infrastructure means reliable, cost-effective and secure services spanning outsourced support, remote administration, performance monitoring, fine tuning, etc. Enterprises of any size and industry can readily leverage without committing upfront investments.
Ingway’s Database Management Services ensure 24×7 availability and performance of your business-critical databases. Our experts continuously monitor, manage and ensure optimal performance of the database environment and function as an extended arm of your organization. Our clients also benefit from higher efficiency and lowered cost of database management.
Clients who have outsourced their database management to Ingways are benefiting from the reports we generate that enable improved decision making and increased end-user client satisfaction. Additionally, Ingways’ analytical tool set for database management can help you evaluate your options and build a better database strategy.
Ingways’ team of network engineers ensures a secure, robust and optimized enterprises network environment. Our services on network management embrace every node and point like routers, switches, firewalls, proxies, load balancers, intrusion detection and prevention systems, remote access and through to wireless devices.
Our operations support includes Capacity Planning, Availability Management, Performance Management, Remote Administration and Monitoring, Technical Troubleshooting, Configuration Management and generation of management reports.
Enterprise Service Desk
Ingways’ Enterprise Service Desk helps you to realize a significant impact on your service desk productivity and end user efficiency. Through a proactive approach, we address not only escalating issues in service desk delivery, but also identify and prevent recurring issues thereby providing true value to you through reduction of average incidents/calls per device. Our extensive reporting helps improve understanding of issues and hence better service levels. With Ingways taking care of your enterprise service desk, you are certain to experience the benefits of improved efficiency, 24×7 availability and greater control over your IT costs.
Enable efficient delivery of services and improve overall business agility and performance through robust IT infrastructure managed remotely by experts
Ingways enables customer growth through increased ROI, lowered TCO, and IT delivery. Our delivery model is based on ITIL governed practices, best practice methodologies, integrated processes. Ingways aims to provide excellent, efficient and flexible Remote IT Infrastructure Management Services structure to integrate multiple solutions at multiple levels and locations. This included shared environments, SLAs and task-based services.